New Balance

My 1st time buying a pair of new balance. The workers were so helpful, the selection was so fire I was in disbelief. After finding the right shoe for me (2002r) I was informed for a 40% discount for Veterans...boy oh boy, shoes went from 149.99 to 89.99 I had to double back and get 2 pair. I was instantly mad at the Air Max 1s i had on that day. Refined Future pack, or Protection Pack. Either way, New Balance has got a new customer.

Mixed feelings about this one. I generally love New Balance shoes and I was positively surprised by their in-store technology to measure your feet for any imbalances but their customer service was hit or miss. The person helping us was way too aggressive in trying to upsell us the most expensive things and to add on extras like soles etc. We went their for their black friday discounts but he was trying so hard to upsell us on the shoes without discount and he kept trying to change his story and excuses as to why we should get the expensive non-discounted ones. When we decided to buy the cheaper one he was not happy at all and his attitude completely changed. Didn’t even say “thank you” or “have a good one” once we completed the sale.

Bought a pair of new balance and they are great. Wanted to leave a review because of my experience in the store with another customer. An elderly woman who I’ll nicely say was a bit difficult was also looking to purchase shoes. Jonathan was the most polite and patient person with her. Helping her look at them online, try them on, make her purchase and much more. He even helped walk her to her car. He could have chosen to match her attitude and instead he chose to be kind. I’m not sure how he did it but I’m grateful for people like him.

Great place to get shoes and insoles to support your feet. My wife just had a diagnose of neuroma condition. The doctor recommended to come to this store for an insole and a shoe. This store has very highly tech equipment that would help you to measure the exact fitting of your feet. My wife got a 3D view of her feet on a platform and was fitted with a right sole to correct her feet condition. With the computer rendering of fitting, the sales person was able to bring a few recommendations for shoes to go along with the insoles. After wearing those shoes, my wife felt the pain in her feet went away. Those high tech gadgets worked wonders. They do have a lot of shoes and athletic apparels here for the New Balance brand. And I believe running shoes are very good as I was walking around browsing the displays while my wife was fitting her shoes. The store allows only a couple of people in the store at a time and placed many covid safety measures. They do clean the machines between customers for fitting. The parking lot is huge. It can probably accommodate over 50 cars. Thanks